GENERAL TERMS AND CONDITIONS

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter the "GTC") govern the rights and obligations between the seller Tatiana Krišková, registered office: Antona Prídavka 26, 08001 Prešov, Company ID No.: 51642981, Tax ID No.: 1124364450, Business premises: Massage Studio TaMas, Mukačevská 12743/18, Sídlisko III, 08001 Prešov (hereinafter the "Seller") and the buyer (hereinafter the "Buyer") when purchasing a service/goods offered by the Seller through the online store (hereinafter the "E‑shop") on the Seller’s website www.masazne-studio-tamas.sk, and they form an integral part of the purchase contract concluded between the Buyer and the Seller via the online store on the internet.

1.2. By placing an order, the Buyer confirms that they have read these Terms and Conditions, of which the Complaints Procedure forms an integral part, and that they agree with them. The Buyer is duly notified of these Terms and Conditions before placing the order and has the opportunity to become acquainted with them.

1.3. Provisions differing from the Terms and Conditions may be agreed in the purchase contract.

1.4. The purchase contract and the Terms and Conditions are drawn up in the Slovak language.

1.5. The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the Terms and Conditions.

Seller: Tatiana Krišková, Company ID No.: 51642981 Tax ID No.: 1124364450

Buyer:

The Buyer is understood to be a natural person or a legal entity that orders goods electronically.

1. The Buyer’s rights in relation to the Seller arising from Act No. 250/2007 Coll. on Consumer Protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended, and Act No. 108/2000 Coll. on Consumer Protection in Door‑to‑Door and Mail‑Order Sales, as amended, remain unaffected by these GTC.

2. An electronic order is understood to be a submitted electronic form containing information about the Buyer, a list of ordered goods from the offer on www.masazne-studio-tamas.sk and the total price of these goods.

3. Goods are understood to be all products listed in the valid price list of the Seller’s products on www.masazne-studio-tamas.sk

2. Conclusion of the Purchase Contract 

2.1. The purchase contract is concluded by the binding acceptance of the buyer's proposal to conclude a purchase contract by the seller in the form of an e-mail message from the buyer sent to the seller and/or in the form of a form completed and sent by the buyer on the seller's website and/or in the form of a telephone order made by the buyer to the seller (hereinafter referred to as the "order"). 

2.2. Contractual Acceptance of the Buyer's Order The binding acceptance of the buyer's order by the seller shall be the seller's confirmation to the buyer, made by telephone or e-mail, of the acceptance of the order after the prior receipt of the buyer's order and after verification of the availability and delivery date of the goods requested by the buyer, designated as an "order confirmation". An automatically generated notice of receipt of the order into the seller's electronic system, which is sent to the buyer's e-mail address immediately after the order is submitted, shall not be considered binding.

2.3. Binding acceptance of the order contains data on the name and specification of the goods, the sale of which is the subject of the purchase contract, as well as data on the price of the goods and/or other services, information on the delivery period of the goods, the name and data on the place where the goods are to be delivered, and data on the price, conditions, method and date of transport of the goods to the agreed place of delivery of the goods for the buyer, data on the seller (business name, registered office, company identification number, registration number in the Commercial Register, etc.), and, where applicable, other data.

3. Price of Goods and Payment Terms 

3.1. The Seller is not a payer of value added tax, and therefore the prices stated in the price list are exclusive of VAT. 

3.2. The Seller does not require an advance payment from the Buyer. 

3.3. In the case of payment in cash, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 14 days from the conclusion of the purchase contract. 

3.4. In the case of non-cash payment, the Buyer is obliged to pay the purchase price of the goods together with the indication of the variable symbol of the payment.

3.5. If it is customary in commercial practice or if so provided by generally binding legal regulations, the Seller shall issue to the Buyer, in respect of payments made on the basis of the Purchase Agreement, a tax document – invoice. The tax document – invoice shall be issued by the Seller to the Buyer after payment of the purchase price of the Goods and shall be sent in electronic form to the Buyer's electronic address.

3.6. Pursuant to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register the received payment with the tax administrator online; in the event of a technical outage, no later than within 48 hours.

4. Withdrawal from the Purchase Agreement

4.1. The Client shall have the right to assert against the Seller liability for defects in the goods or services by means of a complaint.

4.2. The subject of a complaint may be an objection or remark by the Client regarding deficiencies in performance on the part of the Seller, if the Client believes that the performance provided is defective or that the services were not duly provided by the Seller, or if the Client believes that, in the provision of its services, the Seller has breached obligations arising from generally binding legal regulations or from the order. 

4.3. The warranty period for goods purchased in the e-shop and at the Premises is 12 months.

4.4. The warranty period begins to run from the moment the Goods or Services are taken over by the Client. The Client's rights arising from liability for defects for which the warranty period applies shall expire if they are not exercised within the warranty period. The Seller shall not take into account any complaint based on apparent defects, including a defect consisting in incomplete performance, which was not asserted without undue delay after the takeover of the Goods or Services. 

4.5. The Client shall have the right to claim a warranty from the Seller only for Goods or Services which exhibit defects that was caused by the Seller and is covered by the warranty. 

4.6. The Client shall send the reasons for the complaint together with proof of payment electronically to the e-mail address tatiana.kriskova@masazne-studio-tamas.sk 

4.7. The Seller shall handle the complaint, depending on the specific case, in accordance with the provisions of the applicable legislation, in particular by one of the following statutory methods:

by replacement 

by refund of the purchase price 

by removal of the defect 

by payment of a reasonable discount on the price 

by justified rejection of the complaint

4.8. The Seller shall issue the Client a confirmation of the lodging of the complaint. The Seller shall determine without delay the method of handling the complaint, but no later than within three days from the date of lodging the complaint. After determining the method of handling the complaint, the Seller shall handle the complaint without delay; in justified cases, the complaint may be handled at a later date. The handling of the complaint must not take longer than 30 days from the date of lodging the complaint. The Seller shall issue the Client a document on the handling of the complaint, no later than within 30 days from the date ofThe Client shall be informed of the lodging of the complaint and of its handling by e-mail. Upon expiry of the period for handling the complaint, the Client shall have the right to withdraw from the contract or the right to exchange the goods. 

4.9. The Client – a natural person – shall have the right to withdraw from the contract without giving any reason within a period of 14 days from the date of delivery of the goods or from the conclusion of the contract for the provision of services.

4.10. The Seller shall be obliged, without undue delay and no later than within 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the Client all payments which it has received from the Client on the basis of the order or in connection therewith. The Seller shall not be obliged to reimburse the Client for any additional costs if the Client has expressly chosen a method of delivery other than the least expensive standard method of delivery offered by the Seller.

4.11. In the event that the service is provided before the expiry of the withdrawal period, the client shall lose the right to withdraw from the contract. 

4.12. The seller shall be entitled to withdraw from the contract in the event that, even after being requested and despite the seller's efforts, the client does not enable the delivery of the service.

4.13. The Seller shall be entitled to withdraw from the purchase contract due to the impossibility of delivering the goods within the period specified by these General Terms and Conditions of Business, where, even after exerting all efforts that may reasonably be required of the Seller, the Seller is not able to deliver the goods to the Client.

5. Protection of Personal Data 

More detailed information and the exact terms and conditions governing the protection and processing of personal data can be found in the section Privacy and Personal Data Protection.

6. Final Provisions 

6.1. If a relationship established by a purchase contract contains international (foreign) elements, the parties agree that the relationship shall be governed by Slovak law. 

6.2. These General Terms and Conditions form an integral part of the order concluded between the Seller and the Client and are binding on both parties.

6.3. The Seller and the Client have agreed that, for the purpose of mutual communication, they shall primarily use e-mail correspondence and the Seller's telephone customer support, and that these communication channels shall be used in particular in the cases specified in these Terms and Conditions.

6.4. In the event of any conflict between the provisions of the order and these generally binding commercial terms and conditions on the one hand, and the dispositive provisions of generally binding legal regulations of the legal order of the Slovak Republic on the other hand, the provisions of the order and these general commercial terms and conditions shall prevail.

6.5. The Seller reserves the right to unilaterally amend or supplement these General Terms and Conditions. The respective amendment of the General Terms and Conditions shall not affect orders already concluded. Any amendments to these General Terms and Conditions shall take effect on the date of their publication in the online store.

6.6. Legal relations established by the purchase contract between the Seller and the Client which are not governed by the provisions of the general terms and conditions valid at the time of the binding order shall be governed by the relevant legal regulations of the Slovak Republic, in particular by Act No. 40/1964 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), as amended, Act No. 250/2007 Coll. on Consumer Protection (hereinafter referred to as the "Consumer Protection Act"), and Act No. 372/1990 Coll. on Offences, as amended (hereinafter referred to as the "Misdemeanours Act"), by Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Business Premises of the Seller (hereinafter referred to as the "Act on Consumer Protection in Distance Selling"), and by Act No. 22/2004 Coll. on Electronic Commerce (hereinafter referred to as the "Electronic Commerce Act"), as amended.

These General Terms and Conditions shall become valid upon their publication. 

In Prešov on 1 April 2025.